Frequently Asked Questions
Answers to common questions about our courses, delivery, and verification.
How do certifications work?+
Each certification path includes core modules, assessments, and a verifiable record. You can export a completion letter for audits. See Catalog.
Do you provide onsite drills?+
Yes. We run structured evacuation and extinguisher practice onsite. Onsite availability depends on location and seasonal demand.
Are courses aligned with NFPA and OSHA?+
Our content maps to NFPA, OSHA, and EN standards where applicable. We reference relevant sections and clarify local variations.
Can we get group pricing?+
Yes. Volume discounts apply automatically at checkout for larger teams, and custom quotes are available via Contact.
What languages are supported?+
Courses are in English. Translated materials and subtitles are available for select modules upon request.
Do you offer refunds?+
We offer refunds within 14 days if less than 20% of course material is completed. See Terms.
How do favorites (Fallows) work?+
Tap the star in the catalog. We store favorites in your browser (localStorage). To enroll, proceed to Cart.
Is there a dark mode?+
Yes. Use the Theme control in the header or press “t” on your keyboard. Your preference is saved for future visits.
Can you map courses to our local code?+
We provide alignment notes and custom mapping services. Share your jurisdiction details via Contact.
How long do I have access to purchased courses?+
Lifetime access is included for all individual purchases. Team licenses receive a 24-month access window with optional renewal.